Disappointing experience with housing loan broking staff

[littlestar]

At first, I called up asking for housing loan. I left my handphone number so that the corresponding staff can call me later. No one called me later. I waited and waited and waited and lost my patience. I then called them up, they re-directed my call to a staff. He kept asking my valuation price, purchase price, income blah blah and never answered any of my queries regarding the package that suit our needs and said that he will revert back like 2 days later. Why does it take so long to revert? I also tried to contact other mortgage consultant company, they have a list of all packages offered by all the banks in hand and they can give me the best possible package right away... When I tried to tell him that if he reverts too late i'll go ahead with other packages, he said "it's ok, if you find a good one then go ahead". What is that attitude? I'm really pissed off!!!